No, you do not need to be present. Most of our clients provide us with a key or access code. We can also coordinate with building management or doormen. All keys and codes are stored securely and used only by assigned team members.
Yes, we prioritize the health of your family and the environment. We use professional-grade, non-toxic, and biodegradable cleaning agents that are tough on dirt but safe for pets, children, and allergy sufferers.
Our pricing is transparent and based on several factors: the size of your home (square meters), the type of service required (standard vs. deep clean), the current condition of the property, and the frequency of visits. We provide a fixed price quote before any work begins.
We understand that plans change. You can cancel or reschedule your appointment at no cost up to 24 hours before the scheduled start time. Cancellations made within 24 hours may incur a fee to compensate our staff for their reserved time.
Yes, safety and trust are our top priorities. Every cleaner undergoes a rigorous vetting process, including identity verification and criminal background checks. Additionally, we carry full liability insurance to cover any accidental damage that may occur during the service.
Your satisfaction is our goal. If you are not happy with any part of the service, please contact us within 24 hours. We will arrange for a team to return and re-clean the specific areas of concern at no additional cost to you.
Yes, our teams arrive fully equipped with everything needed to clean your home, including HEPA-filter vacuums, mops, microfiber cloths, and specialized cleaning solutions. You do not need to provide anything unless you have a specific preference for a certain product.
Absolutely. We understand that building a relationship with your cleaner is important. We strive to send the same team member for recurring appointments based on their availability and your schedule.